Q: I've placed an order but I havent received  an email confirmation?

A: Check your spam and junk email folders. If you can't find the confirmation email, please raise this issue using our online enquiry form found under contact us.

 

Q: I'm not going to be at home, can you leave my order somewhere safe?

A: We need you to sign for the delivery, therefore we cannot leave order in a safe place. There is an option headed special instructions that you can use when placing your order. If you wish, a neighbour can sign for the delivery on your behalf. The instruction must have the full name, address, and contact number of the person you wish to nominate to receive your order.

 

Q: I missed my delivery, what happens now?

A:  Email us using the online enquiry form found under Contact Us. Our dispatch co-ordinator will be in touch to re-arrange your delivery.

 

Q: Can I pay your driver cash when they deliver my order?

A: Our drivers are not permitted to carry any cash at any time whilst delivering goods for and on behalf of Chenna Boo Baby 

 

Q: Will your driver take a new order from me?

A: All orders need to be placed via our website.

 

Q: You don't seem to stock a product I purchase, how can I notify you of this?

A: Email us using the online enquiry form found under Contact Us and we will see if we can supply you the required product at a price that you are happy with.

 

Q: Will you order me a special order item?

A: Special order items can be ordered for you but they must be paid for in full and in advance.

 

Q: Can I cancel my order?

A: Yes, login to your account, click on my orders, note the reference number for your order and email it using the online enquiry form with the reason for your cancellation. Note: refunds can take upto 48 hours to process.

 

Q: Do you deliver your products UK wide?

A: Yes, we use a third party delivery specialist who are able to deliver our products to mainland uk. Subject to a minimum mail order delivery charge of £4.95

 

 

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